Warranty

Our warranty applies to all desktops purchased directly from VenoScorp. Depending on the product, we offer 1-year, 2-year, or 3-year warranties with varying levels of cover.

While we stand behind every product we sell, there are certain conditions that will void your warranty. These safeguards are in place to ensure product integrity, safety, and fair use. Please review them carefully:

1. Physical Damage or Mishandling

• Cracked, bent, or visibly damaged components
• Water or liquid damage (including spills or humidity exposure)
• Burnt ports, damaged USB connectors, or snapped HDMI outputs

These are usually caused during user setup, external monitor issues, or poor handling during transportation


2. Tampering, Modifications or Self-Repairs

• Opening the system without prior approval from VenoScorp
• Installing or replacing parts (RAM, GPU, SSD, etc.) in a way that causes damage
• BIOS flashing, overclocking, or undervolting components

We’ve found that customers who attempt to “fix” or “tweak” the system often cause board damage or void software-level protections


3. Software Corruption or Misuse

• Reinstalling Windows incorrectly
• Installing cracked software, malware, or performance-altering applications
• Issues caused by third-party tuning apps (e.g. fan controllers, RGB software, undervolt tools)

Software faults are not covered unless pre-installed by us or caused by a hardware issue.


4. Power Surges or Inadequate Power

• Using extension leads or surge protectors that fail to deliver stable voltage
• Plugging systems into non-grounded sockets or unreliable sources

In rare cases, internal power supplies fail due to household power setups — these are not covered unless part of verified internal fault.


5. Improper Shipping or Return Handling

• Sending the PC back without original internal packaging (e.g., missing foam inserts)
• Loose GPU, CPU cooler, or motherboard damage caused during return transit

If we receive a system that’s been damaged during return shipping due to poor packaging, the warranty will be void and repairs chargeable.


6. Ownership Not Verified or Warranty Period Expired

• No valid proof of purchase
• Warranty expired or transferred without correct notification

Need help checking if you're covered?
We’re happy to check your warranty eligibility — just contact our support team with your order number and issue, and we’ll guide you from there.

1. Open a Support Ticket Go to veno-scorp.co.uk/support and open a return ticket with your order number.
2. Describe the Issue Include as much detail as possible (photos or videos help).
3. Wait for Response Our team will get back to you within 1 working day.
4. Return the Product If needed, we'll guide you on shipping the item back for repair or replacement.

We are not liable for damage to third-party parts, data loss, or issues caused by user error or unsupported software. Our warranty applies to hardware only.

Warranty is transferrable only if the product is resold with the original invoice and within the original warranty period. You must notify us of ownership change via support.

• Physical damage or liquid spills
• Tampering, overclocking, or unauthorised modifications
• Software issues or corrupted OSCosmetic wear & tear
• Damage caused by power surges or misuse