Need Help? We're Here for You

Submit a ticket, browse FAQs, or contact our support team directly.

We offer multiple ways to get in touch — including submitting a ticket, live chat, or calling us. For the quickest resolution, please use the form below with your order ID and a short description.

Submit a Support Ticket

Submit your request below and our team will get back to you within 48 working hours. For faster resolution, please include your order ID and a clear description of the issue.

*Our average response time is:
< 24h on working days

Support

Type

Email address*

Description*

Order ID / Ebay Username

(Only .jpg .png .pdf are allowed, max size 2MB)

Choose File No file chosen

Remember Me

MESSAGE US

Need help? Contact the VenoScorp team for professional assistance via email.support@venoscorp.co.uk

CALL US

You can call our support line at 01612418412

Times We Work

We are open from Monday to Friday from 9am to 5pm

Need a Quick Answer?

Can I call instead of using the contact form?

Yes! You can speak directly with our Customer Support team by calling 0161 241 8412.

For order-related enquiries, please have your order number ready so our team can locate your details and assist you as quickly as possible.

For enquiries that require photographs, videos or other attachments, we recommend using our contact form so our team can review everything before responding.

How long does it take to get a response?

We aim to respond to all enquiries within 24 hours on working days.

During particularly busy periods, responses may take a little longer, but our team will always work to get back to you as quickly as possible.

To help us resolve your enquiry faster, please include your order number and the email address used to place your order when contacting us.

What happens if I'm not home when my order arrives?

The courier will normally provide information about the next delivery attempt or available delivery options. Please follow the instructions provided through your tracking information

My tracking hasn't updated. What should I do?

Tracking can sometimes take several hours to update after a parcel has been collected. If there has been no update for an extended period or your expected delivery date has passed, please contact us with your order number and we can investigate. .

Where can I track my order?

Once your order has been dispatched, you can track its progress using the tracking information provided in your dispatch confirmation email.

You can also visit our Order Tracking page and enter your order details to check the latest available status.

Please note that tracking information may take a short while to update after your order has been collected by the courier.