Christmas Extended Policy

• 🎅 Christmas Day (Thursday, 25th December): Closed
• 🛍️ Boxing Day (Friday, 26th December): Closed
• 🚛 Saturday, 27th December 2025: Open
• 📦 Monday, 29th December 2025: Open
• 🎆 Tuesday, 30th December 2025: Open
• ❌ New Year’s Day (Thursday, 1st January 2026): Closed
• ✅ Friday, 2nd January 2026: Open

• Our Last Shipping Date Before Christmas: 🗓️ Tuesday, 23rd December 2025
• Orders Placed Between 23rd December and 26th December: 🚛 Will be dispatched on Saturday, 27th December 2025
• For the most accurate delivery estimates, please refer to the estimated delivery date displayed on our website at the time of purchase. This reflects the most up-to-date courier information.
  

Thank you for your continued support throughout the year!

From all of us at VenoScorp, we wish you a Merry Christmas and a Happy New Year!🎉

At VenoScorp, we’re committed to making your Christmas shopping experience smooth, secure, and stress-free. As one of the few online gaming PC manufacturers offering a Christmas Extended Policy, we’re here to give you extra peace of mind.
Your gift stays protected even after it’s unwrapped—so you can shop confidently this festive season.

To make holiday shopping even easier, we’re extending our standard return and exchange options for all purchases made during the festive period.

Applies to all items purchased between:

• 🗓️ November 5th and December 20th, 2025

Our standard refund policy remains unchanged.

• Refund requests must be submitted within 14 days of delivery.
• Items must be returned within 30 days of purchase.

Ordered the wrong item? Don’t worry — VenoScorp is here to help!

We understand that sometimes the wrong PC or configuration might be chosen, especially during the busy Christmas season. As long as the item is kept in like-new condition and returned in its original packaging, our team will personally assist you in finding the right system.

Here’s how it works:

• Our friendly experts will jump on a quick call with you to understand your requirements.
• You can then upgrade or exchange to a different model — you only pay the price difference.
• Postage fees are not included, and are usually around £25–£35, which covers both ways (returning your current system and delivering the new one).
• No need to wait for refunds or pay twice; we’ll handle the swap smoothly.
• Our logistics team will dispatch your new system quickly and arrange for your old one to be collected at the same time as delivery.

It’s all about making your experience stress-free, flexible, and fully supported — because at VenoScorp, we don’t just sell PCs, we look after our customers long after purchase.

You can take advantage of this hassle-free exchange and upgrade service until January 31st, 2026

If your item develops a fault, you have until January 31st, 2026 to request a replacement.

If you contact us on or before January 31st, 2026, we will arrange a full replacement computer with no waiting time — we’ll dispatch the new system immediately and collect the faulty one at the same time for your convenience.

If you contact us after January 31st, 2026, don’t worry — your system is still fully covered under our standard warranty policy. The only difference is that it will then follow our normal warranty process, which involves sending the item to us for inspection and repair or replacement, before being returned to you.

This means customers who report a fault by January 31st qualify for a straight-swap replacement, while those after this date remain covered under standard warranty terms.

Please note: We usually aim to dispatch replacement systems within 1–3 working days, depending on stock and courier availability.

• This extended policy applies only to items first opened on Christmas Day (25th December 2025).
• Pre-Christmas testing (brief power-on checks) is acceptable. However, items heavily used before Christmas are not eligible for this extended policy.
• Usage logs may be reviewed to confirm eligibility. Systems heavily used prior to Christmas will still be covered under the standard warranty, but return postage costs will apply.

• If your item develops a fault after 30 days, don’t worry — you’re still fully covered under our standard warranty policy.
• The only difference is that, after January 31st, 2026, you’ll be responsible for postage fees.
• For any issues reported before January 31st, we’ll handle everything — including postage and replacement — completely free of charge.